Refund Policy
Fair and simple refunds.
What happens if something goes wrong with your order.
Damaged, Incorrect, or Defective Items
- If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery at springfield@legalleafnj.com with your order number and a photo of the item.
- We will replace the item or issue a full refund to your original payment method — your choice.
- Due to the nature of hemp products, opened or used items cannot be returned for hygiene and compliance reasons unless defective.
Age Verification & ID Review
- Every order requires a valid government-issued ID showing the customer is 21 or older.
- Our team reviews your uploaded ID before your order is shipped or handed to a courier.
- If your ID cannot be verified — for example, it is expired, illegible, or does not meet the 21+ requirement — your order will be cancelled and refunded in full, and your ID image will be deleted.
- Orders may also be refused at delivery if the recipient cannot present a matching valid ID. In that case, the order is refunded minus the delivery/shipping fee.
Cancellations
- Orders can be cancelled for a full refund any time before they ship or are dispatched for delivery.
- Once an order is with UPS or a courier, it can no longer be cancelled.
How Refunds Are Issued
- Approved refunds are issued to the original payment method within 5–10 business days.
- Charges appear on your statement as LEGAL LEAF SPRINGFIELD.
- To start a refund, email springfield@legalleafnj.com or call (862) 422-0084.